After complaint sure come with an explanation
Sales person bring up the issue when morning briefing
SO
Kena panggil masuk bilik Ms J tell her the "story"
then
&^%@*^&... ... ...
And
Explanation letter
Ms J said, have to SENYUM. Because im the type of straight forward, so have to pretend and act sometimes. Learn to be a GOOD Actor.
Mr J said, anggap those guest is our "Money God", once their check in, the $ come, so dont argue with them.
Ok loh
I should learn how to SMILE
Eeeee~
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